Terms of Service

By creating an account or using TellAcross ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legal agreement between you and TellAcross. "You" refers to the individual or entity using the Service.

TellAcross provides real-time AI-powered voice translation for audio calls conducted in a web browser. The Service allows participants to speak in their native language and have their speech translated and played back to other participants in their preferred language.

We reserve the right to modify, suspend, or discontinue the Service at any time, with reasonable notice where practicable.

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent or guardian's permission.

One person may not maintain more than one free account. Creating duplicate accounts to circumvent usage limits is prohibited.

You agree not to use TellAcross to:

• Transmit content that is illegal, harmful, harassing, defamatory, or fraudulent
• Conduct calls where participants have not consented to being translated or recorded
• Circumvent usage limits or attempt to access the Service beyond your plan entitlements
• Reverse engineer, decompile, or attempt to extract the source code or AI model architecture of the Service
• Use the Service to train competing AI models or systems
• Resell access to the Service without an explicit reseller agreement
• Violate any applicable law or regulation

You are responsible for ensuring that all participants in a call are aware that their speech will be transcribed and translated by AI systems. TellAcross does not obtain consent from participants on your behalf.

Laws regarding recording and interception of communications vary by jurisdiction. You are responsible for complying with all applicable laws before using TellAcross in any context.

The Free plan includes 10 minutes of translated call time per calendar month at no charge. Free plan limits reset at the start of each new billing period.

The Pro plan ($19/month) and Business plan ($79/month) are billed monthly. Cancellation takes effect at the end of the current billing period — you retain access until then.

We reserve the right to change pricing with 30 days' notice to existing subscribers. Price changes do not apply retroactively to the current billing period.

Refund policy

We offer prorated refunds on paid subscription plans (Pro and Business, billed monthly or annually) subject to the following conditions:

• Eligibility: Refund requests must be submitted within 7 days of the most recent charge for the current billing period.
• Calculation: The refund amount equals the plan price multiplied by the fraction of minutes that remain unused in the current period. For example, if you used 20 of your 80 Pro minutes, your refund is $19 × (60 ÷ 80) = $14.25.
• Frequency: One refund request may be active at a time. Approved refunds are typically processed within 5–10 business days via your original payment method.
• Exclusions: One-time minute top-up packs are non-refundable. The Free plan has no charges and therefore no refunds. Enterprise plans are governed by a separate agreement.
• How to request: Log in, go to Billing, and click "Request a refund." Requests are reviewed manually by our team within 2–3 business days.

We reserve the right to deny refund requests that show patterns of abuse (e.g., repeated purchase-and-refund cycles). Nothing in this policy limits your statutory rights under applicable consumer protection law.

TellAcross and its underlying technology, including AI models, software, and design, are owned by TellAcross and protected by intellectual property law. These Terms do not grant you any ownership rights.

Content you speak during calls — your voice, words, and the translations generated from them — belongs to you. We do not claim ownership of your conversation content.

TellAcross uses AI-based translation which, while highly accurate, is not perfect. Translations may contain errors, omissions, or mistranslations. You acknowledge that:

• AI translation is not a substitute for certified human interpretation in contexts where legal or medical accuracy is required
• TellAcross is not responsible for decisions made based on translated content
• Critical communications (legal proceedings, medical diagnoses, emergency instructions) should be verified by a qualified human interpreter

To the maximum extent permitted by law, TellAcross is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to translation errors, communication failures, or data loss.

Our total aggregate liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

We may suspend or terminate your account if you violate these Terms, with or without notice depending on the severity of the violation. You may delete your account at any time from your account settings.

Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and dispute resolution) will survive.

These Terms are governed by applicable law. Disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes via email or prominent notice on the Service. Continued use after the effective date of changes constitutes acceptance.

Legal questions: info@tellacross.com

General contact: info@tellacross.com